![]() These external screening solutions reduce passenger wait time by letting them clear through security before even reaching the airport. Off-site solutions can reimagine the check-in and security process entirely for a more streamlined and pleasant passenger experience. The majority of travelers are concerned about maintaining social distancing with others and interactions with TSA and airline agents while checking-in and passing through security. Highly visible color-coded and numbered beacons provide unmistakable pickup locations so that passengers and drivers can easily find each other. A structured curbshare concept provides a clear path for drivers and a dedicated waiting area for passengers. With more family and friends doing pick-ups and drop-offs as passengers avoid public transportation, the curbside needs to better support unfamiliar drivers. ![]() These design solutions have the potential to ease travelers’ anxieties and guide the aviation industry along the road to recovery.Īccording to our Qualtrics data, nearly 90 percent of surveyed passengers prefer transportation options that limit contact with others as we’ve seen rides from family members, self-driving, rental cars, and carpooling increase since the pandemic. Populous translated the data into touchpoint design solutions airports can implement now with minimal expense. In recent months, Populous commissioned a proprietary Qualtrics survey that collected data on American passengers’ perceptions and worries. Managing passengers’ concerns has never been more significant. It is clear that a chief concern of flyers and their travel experience are the myriad of touchpoints within the airport and the perceived risk of being exposed to COVID-19.įor airports, it’s important to focus on the passenger experience and how every step and touchpoint of the journey makes them feel. The number of scheduled worldwide flights has significantly decreased by 46.3 percent compared to flights scheduled around the same time last year, according to. With passengers arriving, departing and connecting from numerous locations around the globe, is it difficult to know who is following guidelines before and throughout their travels, making the choice to fly seem inherently riskier.Īirports and airlines around the world are doing their best to entice passengers back with flight discounts and enhanced safety protocols, albeit with limited success. This is especially true when traveling through airports. The interactions of our daily journeys are significantly impacted, causing us to rethink our safety measures and question precautions taken by others. ![]() In the current state of the world, we are hyper-aware of where we are going and whom we are encountering along the way.
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